Refund and Return Policy

Customers who wish to return an item due to a change of mind must do so within 15 days of purchase. The item must be unused, in its original packaging, and in a condition suitable for resale. Please be aware that customers are responsible for all return shipping costs. Refunds will be processed once we receive and evaluate the returned items.

Product Warranty Coverage

Most of our products are backed by a 6 Month warranty, covering replacement parts unless the entire kit needs to be replaced.

Procedure for Addressing Product Faults During the Warranty Period

If your product develops a fault within the warranty period, please contact our support team for assistance. You can reach us via email at admin@aetrading.co.za or through WhatsApp at +27 72 859 4655. Our team will assist in diagnosing the issue, and we reserve the right to decide if a repair or replacement is needed. Please note that AE Trading is not responsible for any labor costs associated with the removal or reinstallation of warranted equipment or parts. If you need to return a faulty item, please include a copy of your original invoice.